Refund policy

Return and Refund Policy

Our Policy

Due to the custom, handcrafted, and made-to-order nature of our products, we generally do not accept returns or exchanges. Each piece is created specifically for you based on your order specifications.

Exceptions

We understand that sometimes issues arise, and we're committed to making things right. We will consider returns, exchanges, or refunds on a case-by-case basis for the following situations:

1. Damaged Items

  • Items damaged during shipping
  • Please contact us within 7 days of delivery with photos of the damage
  • We will work with you to arrange a replacement or refund

2. Manufacturing Defects

  • Products with defects in materials or workmanship
  • Contact us within 7 days of receiving your order
  • We will repair, replace, or refund the item at our discretion

3. Significant Order Discrepancies

  • Orders that significantly differ from what was agreed upon
  • Must be reported within 7 days of delivery
  • We will work with you to correct the issue

Natural Variations

Please note that slight variations in wood grain, color, and finish are natural characteristics of handcrafted wood products and do not qualify for returns or refunds. These variations make each piece unique and one-of-a-kind.

How to Request a Return or Refund

If you believe your order qualifies for a return or refund:

  1. Contact us at anneataylor@gmail.com within 7 days of receiving your order
  2. Include your order number and photos showing the issue
  3. Describe the problem in detail
  4. We will review your request and respond within 1-2 business days

Refund Process

If your return is approved:

  • Refunds will be issued to the original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Shipping costs are non-refundable unless the return is due to our error

Custom Orders

Custom orders with specific personalization (custom text, designs, or dimensions) are final sale and cannot be returned unless there is a manufacturing defect or error on our part.

Our Commitment

We take pride in our craftsmanship and want you to be happy with your purchase. If you have any concerns about your order, please reach out to us. We're here to help and will work with you to find a fair resolution.

Questions?

Contact us at anneataylor@gmail.com with any questions about our return and refund policy.

Last Updated: February 12, 2026